I bought something but didn’t receive it

Checked Nov 9, 2026 for Early Access

Restart the game and check your in-game mail. If the purchase is still missing, contact support and attach your receipt.

Steps

  1. Restart the game.
  2. Check your in-game mail.
  3. Still missing? Contact support and attach your receipt.

Getting your receipt

Steam keeps a receipt for every purchase. See where to find your Steam receipt.

What else to include

Add your UID so support can find your account (see where to find your UID). Contact details are on the support page.

Sources and verification

Checked against the following sources on Nov 9, 2026. Early Access mechanics may change.

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